Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use our ImplAI service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password (encrypted)
• Business Information: Company name, support email
• Agent Configuration: AI agent prompts and settings

2.2 Information Automatically Collected

• Call Data: Phone numbers, call duration, timestamps
• Call Transcripts: Audio transcriptions from AI phone calls
• Usage Data: Minutes used, API requests
• Technical Data: IP addresses (for rate limiting), browser type, device information

2.3 Payment Information

• Payment data is processed by Stripe (our payment processor)
• We do NOT store full credit card numbers
• We store transaction IDs and purchase history

3. How We Use Your Information

We use your information to:

• Provide and maintain the AI Phone Agents service
• Process payments and track minute usage
• Monitor call history and generate transcripts
• Prevent fraud and abuse (rate limiting)
• Send important service updates
• Improve our service

4. Third-Party Services

We use the following trusted third-party services:

5. Data Security

We implement industry-standard security measures:

• Encryption: All data encrypted in transit (HTTPS/TLS)
• Access Control: Row Level Security (RLS) in database
• Authentication: Secure password hashing
• Rate Limiting: Protection against abuse and DoS attacks
• Regular Updates: Security patches applied promptly

6. Data Retention

• Account Data: Retained while your account is active
• Call History: Retained for 12 months (configurable)
• Deleted Accounts: Data deleted within 30 days of account closure

7. Your Rights (GDPR & CCPA)

You have the right to:

• Access: Request a copy of your data
• Correction: Update incorrect information
• Deletion: Request account and data deletion
• Export: Download your data in portable format
• Opt-Out: Unsubscribe from marketing emails

To exercise these rights, contact the service administrator.

8. Cookies

We use essential cookies for:

• Authentication (keeping you logged in)
• Security (CSRF protection)
• Preferences (dark mode, language)

We do NOT use tracking or advertising cookies.

9. Children's Privacy

Our service is NOT intended for users under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

For privacy questions or concerns, please contact us at support@example.com